Support

ELEVATE YOUR SERVICE DELIVERY TO THE CLOUD

Bridgehead is committed to ensuring that your IT environment is always running smoothly. Our premium, support team provides the support you need to achieve optimal security and reliability. Bridgehead's expert team of support engineers will provide the tools and resources to proactively monitor your system around the clock to find and resolve vulnerabilities or issues. Our support services include the following:

  • Cloud Managed Services
  • Staff Augmentation
  • Procurement
  • Service Desk Support / End User Computing
  • Phone system support

Our Service Desk is your first point of contact for all requests and issues. If anything is beyond their control, they have the ability to accelerate the solution by handling the escalation workflow from start to finish.

THERE ARE FOUR WAYS TO CONTACT BRIDGEHEAD SUPPORT SERVICES

CLIENT PORTAL


Logging into your client portal is the easiest way to open or manage tickets. Use the portal to open a new ticket or instantly check the status of an existing ticket. You can also update existing tickets or get real-time performance updates by running on-demand reports. To access our new portal, click here. To access our legacy portal, please click here.

MOBILE APPLICATION


You can submit a ticket directly from your mobile device via are the mobile app. Download the mobile app from the iTunes or Google Play store.


CALLING OUR HELP DESK


You can reach the Bridgehead IT help desk via phone by calling 210-477-7900


EMAIL


You may send a summary of your problem to our support email address. For the quickest service and best results, please make sure to include the following information in your e-mail:


  1. A brief summary of the problem.
  2. A good time and phone number where you can be reached.
  3. Your location.