IT Service Delivery

ELEVATE YOUR SERVICE DELIVERY TO THE CLOUD

Are you an IT professional that is responsible for the help desk, special projects, working on the CEO’s home network, the phone system, network security, and everything else?

Perhaps you are the CEO and are wondering why your IT costs are so high or are hearing people complain about IT support issues. Maybe you know your IT team is busy, but it is hard to pin down precisely what they are doing. Do you find it difficult to measure their productivity? Do you wonder how to incentivize them to do more?

Both perspectives are valid and stem from the unrealistic expectation that a company can have a “Technology Manager” that can handle it all. Information Technology in today’s time is a vast array of skill sets very similar to the medical industry. It would be unreasonable to expect one doctor to handle ALL your healthcare needs over a lifetime.

BRIDGEHEAD IT HAS THE PROVEN PEOPLE, PROCESSES, AND TECHNOLOGY TO SOLVE THIS DILEMMA.

PEOPLE:

We have the vertically trained specialized professional to get the job done quickly and efficiently. Whether you need a cyber security specialist, database administrator, or a Microsoft Azure engineer we have it covered. Our triage team will engage the right expert and assign them to the job right away.

PROCESS:

Bridgehead IT has spent the last 20-years building and shaping one of the most efficient service delivery process playbooks in the IT industry. The average in-house IT team runs at 40% efficiency due to constant interruptions and misaligned skill sets. Aligning your in-house IT with our team and service delivery processes can double your in-house IT efficiency to 80%.

TECHNOLOGY:

Bridgehead IT believes firmly in the idea of investing in the right tool for the job. Our clients and our team have access to the best technology tools to deliver automation, monitoring, security, development, and cost control. These tools allow us to scale by removing manual, time-consuming processes that impede our ability to innovate and deliver business value to our stakeholders.