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Microsoft 365 Business Voice

Posted: Jun 2020
VOIP Headphone

What is Microsoft 365 Business Voice?

Microsoft 365 Business Voice is an enterprise-level communication system designed for small to mid-size businesses. Microsoft 365 Business voice blends voice calls, teleconferencing, and messaging functionalities in one app. Microsoft 365 Business Voice leverages Microsoft Teams, streamlines communication, and reduces costs with the flexibility your business demands.

Features and Benefits of Microsoft 365 Business Voice

  • Enterprise-level phone system with the reliability and security of Microsoft’s cloud
  • Full-featured phone system with easy to use calling plans
  • Built-in audio and video conferencing solution
  • Seamless integration into Microsoft 365 for enhanced collaboration and simplicity

Single Application, Multiple Tools

Microsoft 365 Business Voice is a full-featured and affordable business voice option. It allows organizations in the SMB market to switch to a cloud-based phone system that provides an all-in-one communication solution. Microsoft 365 Business Voice brings calling, chat, and meetings into a single application that are easily accessible across multiple platforms and devices.

Reliable and Dependable

Microsoft’s entrance into the cloud-based telephony space provides a reliable option backed by Microsoft’s 24-7-365 support. This support raises the bar in terms of dependability and reliability for cloud-based phone systems.


Microsoft 365 Business Voice offers the kind of flexibility and scalability that small and mid-size businesses require. Provisioning licenses is as simple as a few clicks. New users can be up and running with a fully-integrated chat, meeting, and phone system in a matter of minutes. Integration with Microsoft Teams makes it easy to leverage laptops or cell phones with built-in separate communication systems. A user can install Teams on their cell phone and maintain a completely independent business phone number without needing a company-issued cell phone. Of course, the flexibility still exists to utilize desk phones where a desk phone makes sense.

Integrated with Microsoft Teams

Microsoft 365 Business Voice integrates into the Microsoft Teams platform. This means the same device you use for calling can be used for video and audio conferencing with just a click of a button. Users can meet, share videos, and edit documents in real-time without additional hardware or software.

The live document editing, sharing, and ability to instantly meet at the click of a button can reduce the need for business travel and help facilitate remote-work environments while still maintaining crucial face-to-face communication between your team members.

Users outside your organization can also join your Teams meeting, even without a Teams license, via a web link or a dial-in number. You can even host webinars with up to 250 guests! Meeting invitations can be customized with branding and are sharable via text message or web link.

Microsoft 365 Voice’s cloud-based solution can simplify your communication tools, but that doesn’t mean it can’t handle complex phone system requirements. Organizations can still set up automated call flow options that route calls according to your business settings. This includes dial-input and voice recognition options, auto-attendants, and custom greetings. Businesses also have the option of enabling directory search or dial by name options. Of course, internal users can call each other with a simple click of the mouse.

Easy Setup

The integrated phone system enables the setting up of new phone numbers to facilitate communication within and outside the organization. You can get and assign unique phone numbers to your people from the Microsoft Teams admin center.

You can create new numbers or DIDs or transfer existing phone numbers from other service providers and phone carriers.

Different Numbers, One Device

With Microsoft 365 Business Voice, you can have a business number assigned to a user, and they can make and receive calls with that number from their cell phone. This eliminates the expense of new phone systems or business lines and makes it possible for your team members to make and receive business calls while having the ability to separate work from personal life.

For some organizations, using a cell phone doesn’t fit their needs. Microsoft’s cloud-based voice platform also works with a large variety of high-quality devices certified by Microsoft to be compatible. This includes headsets, speakerphones, cameras, and video conferencing supplies for conference rooms.

Remote Working, Simplified

Microsoft 365 Business Voice is a game-changer when it comes to simplifying a remote work environment. By integrating with Microsoft’s other products, it allows a new level of connectivity across multiple devices. The convenience of full integration in the Microsoft suite of products, the security and stability of Microsoft’s trust cloud, and the surprising affordability of Microsoft 365 Business Voice are some of the reasons why Gartner named Microsoft, a leader in the Unified Communications as a Service (UCaaS) Magic Quadrant in 2019.

By integrating with Microsoft’s suite of products through Teams, the 365 Business Voice telephony system centralizes your business communication. You can get contacts and calendars in one application, and you can sync the system with Office applications like Word, Excel, and PowerPoint for next-level collaboration during calls.

Managed by Bridgehead IT

Bridgehead IT has experience transitioning organizations from legacy phone systems and under performing cloud-based systems to Microsoft 365 Business Voice. Our team of Microsoft experts and project managers can make the transition occur quickly and smoothly. Bridgehead IT has helped companies make the change and enjoy a more affordable, reliable, and flexible voice solution.

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