How to Submit Tickets with the Mobile App
Enter your name, phone number, and email that you would like to communicate about the ticket through.
Try to include as much information as possible. You can also attach images or screenshots to the ticket directly from your phone.
NOT: “Call me, I have an IT Problem”
YES: “I am unable to access the Xyz.com website. When I do so, it is failing and gives me an error “Access is denied error 42”. I need to be able to download a PDF of my April 1st Paystub. I can be best reached on my cell at 555.555.1234. My computer’s name is ABC-123.”
How to Submit Tickets via Email
You may send a summary of your problem to our support email address. For the quickest service and best results, please make sure to include the following information in your e-mail:
If the problem is an emergency, you may include the word “Emergency” in the subject of the email. Our dispatch and triage team will get this in the hands of a qualified technician and work will begin right away.
Send email support requests to email@example.com
How to Submit Tickets via Phone
Sometimes it is just easier to pick up the phone and talk to someone. You can reach Bridgehead I.T. support by calling (210)477-7900. Please be sure to have all the information you will need to submit a ticket ready, including:
How to Submit Tickets via Web Portal
The web portal has a form where you can log in and enter a service request. The web portal will show you all of your service requests, and the real-time status of each ticket. The web portal will show all service notes of not only service tickets in progress, but also ones that have been closed out.